Google’s Project Oxygen: Eight Good Manager’s Behaviors and Three Pitfalls
The New York Times reports on a project done at Google called Project Oxygen. The aim of the project was to find out what the best managers at Google do to have teams with individuals that perform better, are retained better, and are happier. The project team gathered more than 10,000 observations about managers — across more than 100 variables, from various performance reviews, feedback surveys and other reports. They then looked for some preliminary patterns in the data and formed hypotheses. Next, they gathered additional data by systematically interviewing managers to test these hypotheses. Finally, they analyzed these data and drew conclusions. The conclusions were summarized in ‘Google’s Rules’ which consists of a set of eight good behaviors which are operationalized in behavioral terms and three pitfalls of managers.
1. Be a good coach (Sergey was always a one-man show until he met Larry)
2. Empower your team and don’t micromanage (Ditto)
3. Express interest in team members’ success and personal well-being (He’s not the most sociable guy in the world, although he has matured a lot in the last decade)
4. Don’t be a sissy: Be productive and results-oriented (One of two things in the list he’ll be good at)
5. Be a good communicator and listen to your team (See #1)
6. Help your employees with career development (Maybe. He cares about his engineers.)
7. Have a clear vision and strategy for the team (Not sure. Sergey has always been a seat-of-the-pants kind of guy.)
8. Have key technical skills so you can help advise the team. (The second rule that will come easily for Sergey.)
These conclusions were communicated throughout the organization and incorporated into various training programs. According to the article the impact of these activities on improving managerial competence has been good.
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